Knowledge Base

Welcome to the Stackle Knowledge Base, your comprehensive hub for support materials and resources tailored to empower you in mastering the Stackle authoring platform. Our Knowledge Base is designed to assist users of all levels, providing detailed guides, tutorials, and troubleshooting tips to help you navigate the platform with ease and confidence.

From getting started with the basics to exploring advanced features and customizations, the Stackle Knowledge Base offers a wealth of information to ensure you make the most of your authoring experience.

Whether you’re seeking step-by-step instructions or expert advice, the Stackle Knowledge Base is your reliable companion on your journey towards becoming a proficient and efficient user of the Stackle authoring platform

If you are new to Stackle, please check out the Getting Started with Stackle section

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Deeper Dive

Getting Started with Stackle

Welcome to Stackle, if you are new here. A core principle of our platform is to ensure that our products are user-friendly and efficient. For every area within Stackle, we have designed a “What is…” page, which serves as an excellent starting point for familiarizing yourself with the various components of Stackle.

Frequently Asked Questions


  • What is the difference between an Author and a Lead Author?

    There is very little difference between the two roles. Lead Authors are able to:

    • Add Authors 
    • Adjust Authors roles
    • Clear responses created by Participants
    • Delete the Stack
  • Can I add an Author to my Stack that isn’t in my Workspace?

    Yes. You can add anyone that has been added to your Stackle Organisation to your Stack. If the member you are adding isn't part of the Workspace your Stack is in, they will be able to access it through the "Shared with Me" on the Stack selection page.

  • Who can I add to my Stack as an Author?

    If you are a Lead Author in your Stack, you can add anyone that has been added to your Organisation as a member. If you cannot find a member when trying to add them, they either have been added to your team already or are not a currently added to Stackle as an Organisation member.


  • How do I see a Workspace that I’m not a member of?

    If you need to access a Workspace, you will need to talk to the leader of that workspace. If they decided to do so, they can add you to that workspace. Alternativly, you can have a lead author add you to any stack regardless of workspace membership. To see if you have access to a Stack you've been added to in this way see here for details.